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ALI FLEET
Return & Exchange Policy

Return and exchange policy

Last updated: 5 September 2026
Document language:

Effective Date: [1-1-2026]
Last Updated: [1-1-2026]

1. Introduction
At Ali Fleet , we always strive to ensure your complete satisfaction with our products and services. This Return and Exchange Policy aims to clarify the procedures and conditions governing return and exchange processes for parts purchased through our website or showroom.

2. Accepted Return Cases
2.1 Model Identification Error

  • If the error is ours: In case of a model identification error on our part, we accept the return of the part, bearing all return and shipping costs, and replace it with the correct part at no additional cost to you.
  • If the error is the buyer's: If the model identification error results from incorrect information provided by the buyer, the buyer bears the return and shipping costs. In this case, the part can be exchanged for other suitable parts, paying any price difference if applicable.

2.2 Damaged or Defective Part
If the part arrives damaged or defective (not resulting from misuse), please contact us within 7 days of the receipt date to initiate a return or exchange process.

3. Warranty Policy
3.1 Internal Parts

  • Warranty Period: 6,000 kilometers or 3 months (whichever comes first).
  • Includes: Internal engine parts, gearbox parts, internal suspension system parts, and all internal mechanical parts.
  • Warranty Start: From the part installation date.

3.2 External Parts

  • Warranty Period: 3 months without mileage limitation.
  • Includes: Fiberglass parts, plastic parts, external trims, lights, mirrors, and cosmetic external parts.
  • Warranty Start: From the part installation date.

4. Cases Not Covered by Warranty
The warranty and return policy does not apply in the following cases:

  • Misuse: Incorrect or abnormal use of the part.
  • Mechanical Breakage: Breakage resulting from impacts or accidents.
  • Improper Installation: Part damage due to incorrect or unprofessional installation.
  • User Error: Damages resulting from negligence or incorrect use by the user.
  • Modifications: Any unauthorized modifications or additions to the part.
  • Negligence: Lack of periodic maintenance or neglect in vehicle care.
  • Natural Disasters: Damages resulting from floods, fires, or natural disasters.

5. Return and Exchange Procedures
5.1 Required Steps

  • Contact Us: Reach out to the customer service team within 48 hours of discovering the problem.
  • Provide Evidence: Supply clear photos or a video showing the problem.
  • Purchase Details: Provide the invoice number and purchase date.
  • Part Inspection: We may request bringing the vehicle for inspection at our showroom.

5.2 Required Documents

  • Original purchase invoice.
  • Copy of personal ID.
  • Clear photos of the problem.
  • For internal parts: Approved maintenance report.

6. Costs and Fees
6.1 Return Due to Our Error

  • We bear: All shipping and return costs.
  • Exchange: Completely free.
  • Period: Within 14 days of the receipt date.

6.2 Return Due to Buyer Error

  • Buyer bears: Shipping and return costs.
  • Restocking Fee: 15% of the part's value (if new).
  • Acceptance Period: Within 7 days of the receipt date.

7. General Terms
7.1 Condition of Returned Part

  • The part must be returned in its original condition.
  • All accessories and parts must be included.
  • It must be in the original packaging if available.

7.2 Processing Period

  • Part Inspection: 3-5 business days.
  • Exchange: 7-14 business days, subject to availability.
  • Refund: 7-10 business days after return approval.

7.3 Refund Methods

  • Same as the original payment method.
  • Bank accounts (may take an additional 3-5 business days).
  • Electronic wallet balance for use in future purchases.

8. Exceptions
8.1 Non-Returnable Parts

  • Parts custom-made to order.
  • Parts that have been modified or installed.
  • Consumable materials (oil, filters, etc.).
  • Parts purchased in special promotional offers.

8.2 Special Cases

  • Parts specially imported for the buyer: Not returnable except in case of a manufacturing defect.
  • Rare parts: Subject to special terms agreed upon at the time of purchase.

9. Important Tips

  • Inspect the part immediately upon receipt: Check the part within 48 hours of receipt.
  • Keep the invoice: Keep a copy of the purchase invoice.
  • Professional installation: We always recommend installation at authorized centers.
  • Early communication: In case of any problem, contact us immediately.

10. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be published on this page with an updated "Last Updated" date.

11. Contact Us
For inquiries or to start a return process:

  • Phone: [0539573718]
  • WhatsApp: [0539573718]
  • Email: info@alifleet.com
  • Address: Between Raineh and Nazareth – Jabal Al-Qiblah Street 8015
  • Working Hours: Sunday – Thursday: 9:00 AM – 6:00 PM | Friday: 9:00 AM – 2:00 PM

Note: This policy complements the general Terms of Use of the AliFleet website and is interpreted with them as a single document.